Over a third (36%) of citizens' complaints to EU Ombudsman P. Nikiforos Diamandouros concerned "lack of transparency in the EU administration," according to his annual report for 2008, a figure presented yesterday and revealed by EurActiv in February (EurActiv 18/02/09).
Other types of maladministration identified in the report included "late payments for EU projects, unfairness, abuse of power and discrimination," the Ombudsman said.
Most complaints concern Commission
Most complaints concerned the European Commission (66%), followed by the European Parliament, the European Personnel Selection Office (EPSO), the Council and OLAF (the European Anti-Fraud Office).
Diamandouros was able to close a record 355 inquiries last year, and indeed was able to offer assistance in almost 80% of the 3,406 complaints received in 2008 from citizens, companies, NGOs and associations.
But three quarters of the complaints the Ombudsman receives each year are outside his mandate, leading him to launch an interactive guide last month for citizens wishing to complain about the EU institutions in an attempt to ensure that the complaints he receives are admissible (EurActiv 16/03/08).
The assistance the Ombudsman is able to offer varies from case to case, and includes opening an inquiry, transferring the complaint to the competent body, or giving advice on where else to turn.
The Greek received more complaints from companies, NGOs and regional offices last year than ever before, just under a third (26%) of the total.
"I am working hard to reach out to stakeholders who are in contact with the EU administration, for example, in the framework of EU projects," he explained, expressing satisfaction that such entities were increasingly using his services to solve their problems.
Germans complain the most
Germans complained the most to the Ombudsman last year, and were responsible for 16% of the total. Next were Spaniards (10%), Poles (8%) and the French (7%).
But taking population size into account, the highest proportion of complainants came from Malta, Luxembourg, Cyprus and Belgium.
36% of the Ombudsman's investigations "were either settled by the institution complained against or were the result of a friendly solution," he said.
His other options include issuing "critical remarks", or submitting special reports to the EU institution(s) concerned.
Two notable examples of such reports issued last year concerned the Commission. Last December, Diamandouros accused the EU executive of discriminating against freelance interpreters who are over 65 by neglecting to offer them work (EurActiv 16/12/08).
In the spring, the Ombudsman said a refusal by the Commission to conduct its external assistance work in all 23 official EU languages constituted maladministration (EurActiv 28/05/08).
