The report makes an overall positive assessment of progress made in areas that are considered crucial to the development of the information society.
With numbers of connections doubling over the past year,broadbandrollout and competition is highlighted as one of them. It now appears that the next challenge facing broadband in the coming years is to provide quality content over the networks in order to stimulate demand.
E-governmentis cited as the second area where most progress was made since the launch of the action plan. However, a general slowdown in the growth of e-government services was recently highlighted in a report (see
EurActiv, 29 January 2004).In order to keep up the momentum, the Commission identified key challenges for the coming years, all of which are closely linked and mutually reinforcing:
- Interoperability: Developing standards that allow content to be exchanged seamlessly over different appliances such as computers and third generation mobile phones (3G) now appears to be the next challenge. The Commission recently launched an open forum to gathers the views of various businesses, governments and consumers' organisations on how best to develop those standards (seeEurActiv, 10 February 2004).
- Focus on the end user and security: The attention here could focus on actions to stimulate the demand for online services by increasing end-user value and functionality of public and private services. The perceived lack of trust among the general public is to be addressed by reinforcing the security of the networks, including that of payment services that support e-business.
- Content: To further drive demand, quality content is to be made available to customers over a variety of appliances (seeEurActiv 19 February 2004).
- Prices and access: To avoid a digital divide in the information society, the costs of access to modern communication technologies are to be further pushed down. The timely implementation of the new regulatory framework by the Member States is at the core of the Commission strategy (seeEurActiv, 4 February 2004). The diversity of appliances over which to access those services stands out as one of the most promising ways to bridge this divide. Digital TV for instance is now commonly referred to as a 'platform' that could have a much higher penetration rate among the wider population than, for example computers, for which some sort of training is needed.



