Digital and accessible, Tallinn’s public transport aims for more

Tallinn, 26.september 2016. Around 90% of all buses in Tallinn are without steps and the city plans to renovate all bus stops., [Toomas Huik/Tallinna Linnatranspordi AS]

The European Accessibility Act — a landmark set of rules meant to facilitate the lives of the elderly and people with disabilities — is going to the Parliament’s plenary next week. A lot of focus has been placed on public transport and ways to make it more accessible.

In the run-up to the vote, is highlighting public transport in Estonia’s capital Tallinn as an example of a high-quality service that has taken huge strides in becoming accessible to all.

The compact, butterfly-shaped city of 413,000 people, bordered by the Gulf of Finland in the north and Ülemiste Lake in the south, is full of narrow, often cobblestoned streets, leaving little room for extra lanes or lay-bys.

But the network of its buses, trams and trolleys has gone digital – no surprises there, given Estonia’s admirable e-record – making it possible to quickly identify obstacles or congestions and re-route traffic on the fly. E-cards and smartcards are obligatory, with paper tickets on the way out.

Andras Herkel, the service director of Tallinn Urban Transport AS [Tallinna Linnatranspordi], has described how far the city’s transport has come in accommodating people with disabilities.

“Over the years, we have systematically invested in different measures, from accessible vehicles to training programmes for bus drivers and building accessible public transport stops,” Herkel told EURACTIV.

However, he noted that although Tallin Urban Transport has had experience with staff helping people, “this turned out to be too complicated for public transport”.

Investments have included renovation of all tram stops with special paving bricks to guide visually impaired passengers and installing ticket machines next to the doors, at an appropriate height. Around 90% of buses are already without steps, and it is also possible to use ramps or lower the body of such buses, using a special kneeling system

But the city will not stop there, as only 55% of trams have step-free access while 51% of trolleys have low floors.

A tram in Tallinn, 26 September 2016. [Toomas Huik/Tallinna Linnatranspordi AS]

“Together with the city of Tallinn, we must renovate all the bus and trolleybus stops. And it is necessary to invest in new trams without steps. Also, practical and theoretical training of drivers needs our special attention,” Herkel explained.

The best way to go forward, he said, is to combine soft measures and smaller steps with more ambitious investment into new, accessibility-ready infrastructure.

“New infrastructure would be great, but before this is possible for many different reasons (e.g. economic), we can continue with smaller steps, such as renovating the existing infrastructure, providing accessibility to ticket machines, purchasing vehicles with low entering.”

Public transport bosses: EU Accessibility Act focuses too much on ticket machines

With the passage of the EU Accessibility Act this month, spoke to the public transport bodies of London, Vienna and Paris to see what progressive solutions for disabled passengers are already underway – and what dangers may lurk in the proposed act.

Herkel said that growing demands across Europe to improve public transport made sense. “Like everywhere in Europe, the aim is to have more commuters and minimise the use of private cars. This is only possible when we can offer good quality and comfort”.

He recommended that the European Accessibility Act be adopted as quickly as possible in order to ensure a minimum of common standards across the EU. “I hope that Estonian Presidency (of the EU) will contribute to that,” Herkel added.

“Ticketing, check-in machines and services related to bus and rail passenger transport, which the EEA also covers, are a big concern for us. We are a society where the percentage of elderly people is rising and we must invest into these services very actively already today,” the transportation official concluded.

Battle hots up over details of Accessibilty Act for passengers with disabilities

Last week dozens of people with disabilities demonstrated outside the European Parliament in the hope that MEPs will honour promises they saw in a landmark new accessibility act.

UITP Europe

UITP is the international association representing public transport stakeholders. In the EU, UITP brings together more than 400 urban, suburban and regional public transport operators and authorities from all member states and is a key partner for the European institutions and other bodies.

UITP and its members aim to make public transport infrastructure and services more accessible to “the world’s largest minority” and, more broadly, to all people with reduced mobility and with disabilities.


UITP-Busworld International Bus Conference | 23-24 October 2017 | Kortrijk, Belgium

The UITP International Bus Conference will take place in conjunction with the Busworld Europe exhibition in Kortrijk, Belgium. These unrivalled major bus events will bring together bus operators, authorities, and industry experts from across the world. This will be an unmissable opportunity for you to learn and exchange best practices on day-to-day bus operations, compare trends and see the opportunities that new technology can bring to your organisation.

UITP Workshop: Mobility as a Service: How to make an integrated mobility solution successful | 18 October 2017 | Paris, France

Join the UITP Combined Mobility Community for an interactive workshop day on Mobility as a Service (MaaS). MaaS or integrated mobility platforms are key to reduce car ownership as they provide registration, information, booking, payment, and ticketing/billing for the use of all available urban mobility services, but how can we get it right to offer an alternative to car ownership and guarantee freedom of mobility to our citizens?

Best practices

Find out more about ongoing efforts of UITP members to make travelling in cities accessible for everyone
Vienna – Wiener Linien
Paris – RATP
Stuttgart – SSB (only in German)
London – Transport for London
Helsinki - HKL
Madrid - EMT / Metro
Handéo – French Association
TMB - Barcelona
Transdev Group
MyAid - Swiss Innovation Lab
Movia Denmark (available only in Danish)
Västtrafik – Gothenburg


Accessibility Guide - UITP’s latest work in this field is a practical guide to help public transport staff deal with people with reduced mobility and with disabilities made together with the International Road Union (IRU) and the European Disability Forum (EDF).

PTI magazine is out!
PTI2 - Access to my city