How to make transport accessible and cheap? Learn from Rennes

The driverless metro in Rennes, fully accessible for people with disabilities. [michallon/Fllickr]

The European Accessibility Act was endorsed in the European Parliament’s plenary last Thursday (14 September), with considerable focus on accessibility requirements for public transport, aiming to make getting around easier for the elderly and people with disabilities.

Many, if not most, public transport operators across the EU must try to balance growing calls to provide fully accessible services with the need to make rational use of public funds required for all new investments.

MEPs approve Accessibility Act, ready for talks in Council

The European Parliament approved on Thursday 14 (September) the proposed European Accessibility Act, a major piece of legislation meant to make life easier for the elderly and people with disabilities, adding that it is ready for potentially tough member states negotiations.

The city of Rennes, the capital of France’s northwestern Brittany (Bretagne) region, is a shining example of how to reconcile the two, by working with local disability groups to provide the best possible transport services for people with disabilities.

Known for its grand cathedral and picturesque timbered houses, Rennes should also rightly boast its STAR transport network, jointly launched in 2001 by Rennes Metropole and Keolis Rennes (the public transport operator), in collaboration with disability groups.

The first landmark: launching Metro line A, driverless and fully accessible to people with all types of disabilities, in 2002. It was quickly followed by the first accessible bus lines for people in wheelchairs a year later. A new metro line is also being built.

“In total, Rennes Metropole has invested nearly 19 million euros to make the STAR network accessible,” Jean-Jacques Bernard, vice-president of Rennes Métropole in charge of transport, told Along with accessibility, Rennes also takes pride in the affordability of its tickets – €1.5 per voyage, or €3 for a daily pass.

The drive to improve accessibility was implemented in cooperation with Handicap 35, which gathers more than 50 disability associations. Handicap 35 had their say and gave their advice and suggestions for everything from the type of transport and retrofits (adding new technology to old systems) to information and signalling systems.

“Everything was discussed and evaluated, tested and approved by the people directly concerned,” Bernard explained.

Star network has buses that are fully accessible for people in wheelchairs. [Rennes Métropole]

He said all new buses in Rennes are equipped with access platforms and each has two spaces reserved for people in wheelchairs and a screen with visual and vocal announcements of the stops.

Thanks to those efforts, people in wheelchairs make on average around 180 journeys a day on the buses and 250 on the metro.

Digital and accessible, Tallinn's public transport aims for more

The European Accessibility Act — a landmark set of rules meant to facilitate the lives of the elderly and people with disabilities — is going to the Parliament’s plenary next week. A lot of focus has been placed on public transport and ways to make it more accessible.

But Rennes continues to look for ways to help people with disabilities get around. Since 2003, it has set up a mobile intervention unit equipped with an access platform, which drives around and steps in when called upon, in case an access platform on one of the buses malfunctions.

“Investments in infrastructure have been made. But there are still barriers that prevent some more vulnerable people from using the network,” Bernard explained.

It has therefore been proposed to hold open days that will help such people become familiar with the way the STAR network operates.

The STAR has also organised workshops where the vulnerable people meet occupational therapists, doctors and network representatives and at the end of sessions make an informed decision about what transport to use and whether they need on-site assistance.

“In this way, it is possible to control operating costs,” Bernard concluded.

Public transport bosses: EU Accessibility Act focuses too much on ticket machines

With the passage of the EU Accessibility Act this month, spoke to the public transport bodies of London, Vienna and Paris to see what progressive solutions for disabled passengers are already underway – and what dangers may lurk in the proposed act.


UITP Europe

UITP is the international association representing public transport stakeholders. In the EU, UITP brings together more than 400 urban, suburban and regional public transport operators and authorities from all member states and is a key partner for the European institutions and other bodies.

UITP and its members aim to make public transport infrastructure and services more accessible to “the world’s largest minority” and, more broadly, to all people with reduced mobility and with disabilities.


UITP-Busworld International Bus Conference | 23-24 October 2017 | Kortrijk, Belgium

The UITP International Bus Conference will take place in conjunction with the Busworld Europe exhibition in Kortrijk, Belgium. These unrivalled major bus events will bring together bus operators, authorities, and industry experts from across the world. This will be an unmissable opportunity for you to learn and exchange best practices on day-to-day bus operations, compare trends and see the opportunities that new technology can bring to your organisation.

UITP Workshop: Mobility as a Service: How to make an integrated mobility solution successful | 18 October 2017 | Paris, France

Join the UITP Combined Mobility Community for an interactive workshop day on Mobility as a Service (MaaS). MaaS or integrated mobility platforms are key to reduce car ownership as they provide registration, information, booking, payment, and ticketing/billing for the use of all available urban mobility services, but how can we get it right to offer an alternative to car ownership and guarantee freedom of mobility to our citizens?

Best practices

Find out more about ongoing efforts of UITP members to make travelling in cities accessible for everyone:

Vienna – Wiener Linien
Paris – RATP
Stuttgart – SSB (only in German)
London – Transport for London
Helsinki - HKL
Madrid - EMT / Metro
Handéo – French Association
TMB - Barcelona
Transdev Group
MyAid - Swiss Innovation Lab
Movia Denmark (available only in Danish)
Västtrafik – Gothenburg


Accessibility Guide - UITP’s latest work in this field is a practical guide to help public transport staff deal with people with reduced mobility and with disabilities made together with the International Road Union (IRU) and the European Disability Forum (EDF).

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PTI2 - Access to my city