21st century public transport: People with disabilities face discrimination

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A wheelchair user benefiting from step-free access on the Vienna tram system. [Wiener Linien]

The European Accessibility Act, the proposed law that would make products and services in the EU more accessible for persons with disabilities, is a unique opportunity for Europe, writes Catherine Naughton.

Catherine Naughton is the director of the European Disability Forum, an umbrella NGO representing some 80 million people with disabilities across Europe.

Not only will it give EU businesses the chance to take the lead on the world market for accessible products and services. It will also and more importantly start to pave the way for all EU citizens to participate in society on an equal basis with others.

The proposal of the European Commission does not bring up something unreasonable or even anything particularly new, it is rather a means to implement the United Nations Convention on the Rights of Persons with Disabilities that the EU and all its members states – except  Ireland – have already ratified.

So, is the proposed Accessibility Act really damaging EU businesses and imposing an undue burden on them? Having followed the discussions around the proposal over the last year, one could get the impression that businesses already do enough to improve their products and services, for example by providing assistance at train stations to persons with disabilities that wish to travel by train.

First of all, being assisted to travel and being able to travel independently are two completely different things. And besides that, businesses often fail to mention, this very assistance service has only been established because of EU legislation that obliges them to do so. Individual exceptions aside, businesses tend to act when they are obliged to do so by law. Of course having a law alone is not enough, but it is a basic precondition for a harmonised and efficient approach to achieve accessibility.

By complaining so much about the potential “burden” that the Act would impose, businesses as well as some decision-makers have lost track of the purpose of the Act. Having a horizontal EU law with clear accessibility requirements will make it easier to sell products and services on the EU market, which will in the end benefit both citizens and businesses alike.

Battle hots up over details of Accessibilty Act for passengers with disabilities

Last week dozens of people with disabilities demonstrated outside the European Parliament in the hope that MEPs will honour promises they saw in a landmark new accessibility act.

While making a product or services accessible may cost money during the initial stages depending on the product or service’s type, it is clear that taking accessibility into account from the onset is actually only a very small cost. A recent German study has for example confirmed earlier findings of the Technical University of Zürich that constructing an accessible building only adds between 0.5 % and 1.5 % of overall construction cost of a new building.

But most important of all: making things accessible is not a cost per se; it is an investment. Accessibility is also not a “luxury”, it is an essential part of products and services that consumers in the EU are buying every day. Some decades ago, it was also considered a luxury to have electricity and running water at home. Nowadays we cannot imagine living without it, not to mention wireless internet.

In fact, the current discourse against the Accessibility Act is completely outdated: the USA has already had a similar piece of legislation for a quarter of a century and it clearly has not held them back in any way, especially not economically or in terms of innovation. The Americans with Disabilities Act (ADA) just had its 25th anniversary and it has, amongst other positive results, produced a 100% accessible bus fleet in public transport and accessibility standards for buildings. We would like to have these accessible transport services also here in Europe – the Accessibility Act, when implemented correctly, can also contribute to an environmentally sustainable Europe.

Disabled groups' dismay at Parliament vote on accessibility

Disability groups have expressed dismay at this week’s vote in the European Parliament on the proposed EU Accessibility Act, saying it risks making the act “meaningless for millions of people.”

So, why is it that the Accessibility Act is portrayed as a law that will ruin the EU economy instead of seeing it for what it is: a business opportunity? The answer is most likely: politics. As we recently saw in the vote of the Internal Market Committee (IMCO) of the European Parliament on 26 April, the perceived interests of businesses were clearly put before the interests of persons with disabilities.

The IMCO Committee’s report includes numerous provisions that are unfavourable from the point of view of persons with disabilities. For instance, the report:

  • Does not fully address the accessibility of the built environment. Buildings do not have to be accessible, if Member States show they already have any kind of accessibility legislation in place, even though this legislation might be very limited or insufficient in practice. Therefore, millions of people in Europe will continue facing barriers to enter a bank, a school, a train station etc.
  • Limits the link to public procurement and EU Structural Funds. It will be possible that EU funding and taxpayer’s money are used to pay for a school building that is not accessible, as there are still no binding accessibility requirements. As a result, entering a public library, a town hall, or a school will continue being impossible for many children with disabilities in Europe.
  • Completely excludes microenterprises from making their products and services accessible to all people. This means that many e-commerce services and e-books of small publishers will be inaccessible. As a result, millions of people in Europe, including persons with disabilities, will continue being excluded from buying things online or reading e-books.

Ultimately, the IMCO report does therefore not only go against the interest of the EU citizens that voted for the Members of the European Parliament, but it also disadvantages European business in the long run. Therefore, it is high time to make the EU politicians realize that they are missing a business opportunity if they continue watering down and opposing the Accessibility Act.

The EDF therefore calls upon the members of the European Parliament and the member states to ensure that the core issues of the built environment, public procurement should be strengthened,  and that the blanket exemptions granted to certain groups of enterprises is deleted. If we want the EU to continue being successful as a project, it is not acceptable that a significant populations of Europeans are still being discriminated against on a daily basis.

We would like to see a Europe for all, and a strong Accessibility Act will demonstrate to us that the European institutions are promoting the rights of all of Europeans.

Further Reading

Public transport bosses: EU Accessibility Act focuses too much on ticket machines

With the passage of the EU Accessibility Act this month, EURACTIV.com spoke to the public transport bodies of London, Vienna and Paris to see what progressive solutions for disabled passengers are already underway – and what dangers may lurk in the proposed act.


UITP Europe

UITP is the international association representing public transport stakeholders. In the EU, UITP brings together more than 400 urban, suburban and regional public transport operators and authorities from all member states and is a key partner for the European institutions and other bodies.

UITP and its members aim to make public transport infrastructure and services more accessible to “the world’s largest minority” and, more broadly, to all people with reduced mobility and with disabilities.


UITP-Busworld International Bus Conference | 23-24 October 2017 | Kortrijk, Belgium

The UITP International Bus Conference will take place in conjunction with the Busworld Europe exhibition in Kortrijk, Belgium. These unrivalled major bus events will bring together bus operators, authorities, and industry experts from across the world. This will be an unmissable opportunity for you to learn and exchange best practices on day-to-day bus operations, compare trends and see the opportunities that new technology can bring to your organisation.

UITP Workshop: Mobility as a Service: How to make an integrated mobility solution successful | 18 October 2017 | Paris, France

Join the UITP Combined Mobility Community for an interactive workshop day on Mobility as a Service (MaaS). MaaS or integrated mobility platforms are key to reduce car ownership as they provide registration, information, booking, payment, and ticketing/billing for the use of all available urban mobility services, but how can we get it right to offer an alternative to car ownership and guarantee freedom of mobility to our citizens?

Best practices

Find out more about ongoing efforts of UITP members to make travelling in cities accessible for everyone:

Vienna – Wiener Linien
Paris – RATP
Stuttgart – SSB (only in German)
London – Transport for London
Helsinki - HKL
Madrid - EMT / Metro
Handéo – French Association
TMB - Barcelona
Transdev Group
MyAid - Swiss Innovation Lab
Movia Denmark (available only in Danish)
Västtrafik – Gothenburg


Accessibility Guide - UITP’s latest work in this field is a practical guide to help public transport staff deal with people with reduced mobility and with disabilities made together with the International Road Union (IRU) and the European Disability Forum (EDF).

PTI magazine is out!

PTI2 - Access to my city