Vienna shows local solutions can improve public transport accessibility

DISCLAIMER: All opinions in this column reflect the views of the author(s), not of PLC.

A "tramstop of the future" in Vienna, which helps blind and visually-impaired people with tactile maps, and voice output. [Wiener Linien]

Improving the accessibilty of public transport is also about taking due account of efficient local solutions, write Wiener Linien and the Austrian Association in Support of the Blind and Visually Impaired.

Wiener Linien is the public transport operator for the Austrian capital, Vienna, and the Austrian Association in Support of the Blind and Visually Impaired is also known by its German name, Hilfsgemeinschaft der Blinden und Sehnschwachen Oesterreichs.

The Austrian Association in Support of the Blind and Visually Impaired  and Wiener Linien started working together to improve the accessibility of the network for blind and visually impaired people some 20 years ago. This cooperation has led to an increased awareness for the needs people with restricted mobility, and for the practical, financial and technical possibilities that the public transport operator can offer. As a result, the efficiency of the joint work grew significantly.

The European Accessibility Act: One step in the right direction, but not the only one

The European Accessibility Act is the right thing, according to the Hilfsgemeinschaft. It enforces the establishment of common rules to fulfil the needs and requirements of people with reduced mobility within the European Union.

Public transport bosses: EU Accessibility Act focuses too much on ticket machines

With the passage of the EU Accessibility Act this month, spoke to the public transport bodies of London, Vienna and Paris to see what progressive solutions for disabled passengers are already underway – and what dangers may lurk in the proposed act.

However the Hilfsgemeinschaft highlights that substantial progress has been made thanks to good cooperation with Wiener Linien.  Convenient solutions have been implemented in Vienna, which have improved the situation for both blind and visually impaired people, making Vienna one of the capital cities with excellent conditions for all passengers.

Concrete improvements

The first promising results of this joint work were achieved in tests for developing a tactile guidance system in metro stations. Those results were the basis for standards which evolved later. On the basis of agreement between the Hilfsgemeinschaft and Wiener Linien the implementation of this tactile guidance system started long before those standards entered officially into force.

The collaboration with Wiener Linien continued in the framework of the project POPTIS (Pre-On-Post-Trip-Information-System). The aim of this project was to guarantee a secure orientation for blind and visually-impaired people both within and right next to the metro station. This was achieved by an ‘On-Trip’-system on smartphones and a pre- and post-system on computers. POPTIS has become established as a valuable service for blind and visually-impaired passengers. With new and improved data information carriers and enhanced communication technologies, POPTIS is currently being updated by the Hilfsgemeinschaft on behalf of Wiener Linien.

Another project, ways4me, constitutes an important milestone in the collaboration. In cooperation with the Austrian research centre, Johanneum Kapfenberg, the project focused on enhancing navigation and communication for the blind and visually-impaired while they are using public transport. They should be enabled to travel on their own without any help or assistance. By means of a routing-app on smartphones , stations can be found more easily.

In addition, it’s possible to establish communication between the on-board computer of the vehicle and the passenger’s smartphone, for getting in or off at stations and bus stops. A special national prize has been awarded to this project.

Furthermore, the Hilfsgemeinschaft and Wiener Linien cooperated on a project called AIM4IT. This envisages the development of an app which offers information by more than one sensory channel. Deaf or blind passengers, mobility-restricted people or wheelchair users create a user profile – in case of a service interruption, they receive information and alternative route recommendations on their smartphone, tailored to their specific needs, e.g. blind or visually impaired people receives this information via a text-to-speech channel.

Separately, on the basis of the MofA (Mobility for All) project, the Hilfsgemeinschaft and Wiener Linien devised a test-method for accessibility that can be used for existing buildings as well as for design planning.

Within the Straßenbahnhaltestelle der Zukunft (Tramstops of the Future) project, specific equipment components were considered which are tailored to the senses of touch and hearing of blind and visually-impaired people. This project includes a tactile plan showing the immediate surrounding area of stations, information about voice-output concerning stations and metro, bus or tramlines, information in large type with appropriate illumination, etc.

There is also close cooperation on the planning of the new tram, Flexity and the development of a barrier-free ticketing machine in the vehicles.

Currently a further pilot project, E-paper, is in progress which aims to improve passenger information at stations by replacing old-fashioned printed timetables. The E-paper system will show the current timetables and will be equipped with a text-to speech mode that will enable blind and visually impaired persons to receive information by voice output.

A successful balance can be found between EU requirements and local solutions

This large number of successfully projects for blind and visually impaired users of the public transport system in Vienna has led to an improvement of their mobility, and participation in social life.

By proposing harmonised accessibility rules, the European Accessibility Act will further help; however, care should be taken not to hinder but to enforce the existing, successful, collaboration between the public transport operators and the associations representing passengers with special needs.


Further Reading

Disabled groups' dismay at Parliament vote on accessibility

Disability groups have expressed dismay at this week’s vote in the European Parliament on the proposed EU Accessibility Act, saying it risks making the act “meaningless for millions of people.”


UITP Europe

UITP is the international association representing public transport stakeholders. In the EU, UITP brings together more than 400 urban, suburban and regional public transport operators and authorities from all member states and is a key partner for the European institutions and other bodies.

UITP and its members aim to make public transport infrastructure and services more accessible to “the world’s largest minority” and, more broadly, to all people with reduced mobility and with disabilities.


UITP-Busworld International Bus Conference | 23-24 October 2017 | Kortrijk, Belgium

The UITP International Bus Conference will take place in conjunction with the Busworld Europe exhibition in Kortrijk, Belgium. These unrivalled major bus events will bring together bus operators, authorities, and industry experts from across the world. This will be an unmissable opportunity for you to learn and exchange best practices on day-to-day bus operations, compare trends and see the opportunities that new technology can bring to your organisation.

UITP Workshop: Mobility as a Service: How to make an integrated mobility solution successful | 18 October 2017 | Paris, France

Join the UITP Combined Mobility Community for an interactive workshop day on Mobility as a Service (MaaS). MaaS or integrated mobility platforms are key to reduce car ownership as they provide registration, information, booking, payment, and ticketing/billing for the use of all available urban mobility services, but how can we get it right to offer an alternative to car ownership and guarantee freedom of mobility to our citizens?

Best practices

Find out more about ongoing efforts of UITP members to make travelling in cities accessible for everyone:

Vienna – Wiener Linien
Paris – RATP
Stuttgart – SSB (only in German)
London – Transport for London
Helsinki - HKL
Madrid - EMT / Metro
Handéo – French Association
TMB - Barcelona
Transdev Group
MyAid - Swiss Innovation Lab
Movia Denmark (available only in Danish)
Västtrafik – Gothenburg


Accessibility Guide - UITP’s latest work in this field is a practical guide to help public transport staff deal with people with reduced mobility and with disabilities made together with the International Road Union (IRU) and the European Disability Forum (EDF).

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