The compromise text, drafted by Luxembourg MEP Georges Bach (European People's Party), seeks to “put the passenger at the centre of the legislation”, from ticket booking to final destination.
The report takes into account and integrates the existing jurisprudence on the matter and seeks to provide a more balanced approach to a legislation Bach said was “too favourable to the airline industry”.
Airlines back an overhaul of the existing Regulation after the eruption of the Eyjafjallajökull volcano in Iceland caused days of chaos and massive losses for airlines in 2010.
Compensation and information
Most of all, MEPs want passengers to be well informed and taken care of by airlines.
Currently, only 2% of users are entitled to compensation and a vast majority are unaware of their rights, leading to “massive abuse by airlines,” Bach said.
From the moment the passenger checks in, there should be a contact point with a person responsible for providing all necessary information about the users’ rights in case of a problem, including complaint procedures and forms, according to Bach's report.
Furthermore, MEPs agreed that passengers who have not used their outbound flight should not be denied boarding on the return flight. Coats, handbags and at least one airport shopping bag should be allowed on all flights regardless of the maximum baggage allowance. And free food and drinks should be provided after two hours delay.
In case of insolvency of an air carrier, all passengers should be entitled to reimbursement even those who have not yet started their journey, according to the amended text.
The transport committee also rejected the European Commission’s thresholds on compensation for delays. MEPs propose €300 compensation for a three hours delay for an intra-EU flight of less than 2,500 km; €400 for five hours delay of flights between 2,500 and 6,000 km and €600 compensation from a seven hours delay on long-haul flights.
One of the most contentious proposals was the definition of the “extraordinary circumstances” which allow an air carrier to deny passengers their compensation rights.
The parliamentarians put forward an exhaustive list in an Annex to the regulation, which includes strikes, sabotage and certain weather conditions. The European Commission will have the possibility to add new elements to the list if unexpected events occur.
The issue is expected to create tensions with the member states during the negotiations.
A Council progress report published in November after discussions among EU countries revealed that “delegations still have reservations on the text and continue to have difficulties on the inclusion of some cases in the Annex, and also on the fully binding nature of the Annex. They would prefer to give the possibility to National Enforcement Bodies and national courts to deviate from the list in exceptional, duly justified cases.”
Slim chances of agreement before the EU elections
Bach said that he hoped his report will be voted in the second plenary of February 2014, to put pressure on the Council, which is in no hurry to reach a final compromise before the European elections in May.
The dossier is seen as sensitive by member states which held an orientation debate on 10 October on the matter.
“Considering the complexity and the political importance of this file, and the fact that delegations have diverging views on the approach to take on some important issues, despite the shared overall interests it was not possible to reach that objective,” the Council said in a report dated 27 November.
However, the Parliament's transport committee hopes to reach an agreement in first reading before the next elections, which would then constitute the basis on which future MEPs will have to work, regardless of the composition of the next legislature.