e-Commerce Archives

  • Managing multichannel – the reinvention of customer retention

    Opinion | Digital 27-06-2002

    Managing multichannel - the reinvention of customer retention 1. In Germany, online banking has become a firmly established channel offered by virtually all banks. The same holds true for most other European countries, though the Nordic countries are ahead of the Mediterranean …

  • Council adopts Resolution on digital content

    News | Brexit 24-05-2002

    On 23 May the Culture and Audiovisual Affairs Council adopted a Resolution on preserving digital content for future generations and decided the Television without Frontiers Directive should undergo an in-depth review.

  • NGOs want halt to Internet data retention

    News | Brexit 24-05-2002

    Over forty NGOs urge MEPs to vote on 29 May for the EP Committee's position on data retention as data protection has become a "crucial issue for the future of democratic states". The NGOs state it is now up to the Parliament to safeguard fundamental freedoms.

  • Managing information security

    Opinion | Brexit 17-05-2002

    Managing information security "Protecting proprietary information is becoming ever more important. To do so, many companies are looking beyond technology-and their technology managers. " The McKinsey Quarterly, 2002 Number 2 Policy relevance: On 23 April 2002 the Commission adopted a draft Council framework decision …

  • Conference evaluates Commission Go Digital programme

    News | Brexit 17-05-2002

    A conference organised by the Commission on 16 May gave EU Actors the opportunity to share opinions and experiences of 'going digital'. The conference also discussed possible future directions in eEurope 2005.

  • MEPs adopt rules for selling financial services through phone and Internet

    News | Brexit 14-05-2002

    On 14 May 2002, the European Parliament adopted, in second reading, on the Council common position on the Directive concerning distance selling of financial services.

  • E-performance: The path to rational exuberance

    Opinion | Brexit 13-05-2002

    E-performance: The path to rational exuberance "Successful e-commerce companies are following tried-and-true principles from the brick-and-mortar world." The McKinsey Quarterly, 2001 Number 1 Policy relevance: With the Commission's launch of a watchdog, 'e-Business W@tch', it is all the more of interest to have some …

  • Commission opens consultation on ‘Rome II’

    News | Brexit 10-05-2002

    The Commission on 3 May opened a consultation on
    the draft law applicable to non-contractual obligations ('Rome
    II'), which should especially be of interest to e-commerce
    vendors. The Commission welcomes comments and suggestions from
    EU Actors until 15 September 2002.

  • Statewatch accuses EU of ‘secretive’ Decision on data retention

    News | Brexit 10-05-2002

    NGO Statewatch on 9 May accused EU governments of secretly drafting a binding Framework Decision to introduce "the universal surveillance of telecommunications". According to the Commission, however, it concerns a draft Decision recently presented by the Commission, and available on the internet.

  • ECOFIN adopts VAT and e-commerce Directive

    News | Brexit 08-05-2002

    During its meeting on 6-7 May, EU Economic and Finance Ministers have agreed on the final adoption of the Directive laying down the rules for applying value added tax (VAT) to certain services supplied by electronic means.

  • Commission launches e-business w@tchdog

    News | Brexit 08-05-2002

    A new Commission watchdog, 'e-Business W@tch', will monitor the rate and pattern of take-up of e-business tools and practices across Europe, particularly by SMEs.

  • Commission issues Green Paper on Alternative Dispute Resolution (ADR)

    News | Brexit 30-04-2002

    The Commission on 22 April presented a Green
    Paper on alternative dispute resolution (ADR) in civil and
    commercial law. It is open to comments and suggestions from EU
    Actors on issues of out-of-court dispute resolution processes
    conducted by a neutral third party until 15 October
    2002.

  • Online-brokerage in Germany 2002: strategy changes and market shakeout

    Opinion | Brexit 19-04-2002

    Online-brokerage in Germany 2002: strategy changes and market shakeout   Germany's online brokerage market is mired in crisis. The providers are operating at a loss. Staff is being made redundant; some brokers are pulling out of the market; others are filing for …

  • B2C trading in the automotive industry: the internet is primarily a source of information

    Opinion | Brexit 19-04-2002

    B2C trading in the automotive industry: the internet is primarily a source of information   The sale of new cars exclusively via the internet is still in its infancy. Probably just a few thousand cars were sold direct via the internet, i.e. …

  • EP Committee again votes for ‘national choice’ on e-spam

    News | Brexit 19-04-2002

    During its second reading on 18 April, the EP Citizens' Rights Committee decided that users should have the right to refuse 'cookies' and that it is up to Member States to decide for opt-in or opt-out on spam.

  • The great European multimedia gamble

    Opinion | Brexit 16-04-2002

    The great European multimedia gamble "Battlegrounds are unlike those in the US. The right perspective may be short term and tightfisted. Above all, protect your core business." The McKinsey Quarterly, 1995 Number 3 Policy relevance: Following the collapse of the Kirch Media Gruppe and the convergence …

  • Business fears EP decision on Internet cookies

    News | Brexit 12-04-2002

    European business association UNICE fears that an "indiscriminate ban of cookies", a tool which it states facilitates the use of web sites, will "shy off consumers and harm business".

  • Giving Europeans an on-line push

    Opinion | Brexit 01-04-2002

    Giving Europeans an on-line push "Customers around the world have adopted Internet banking at very different rates. To find out why they vary so much, McKinsey studied 65 leading banks in ten European countries." The McKinsey Quarterly, 2001 Number 2 On-line tactics Policy …

  • B2Basics

    Opinion | Brexit 27-03-2002

    B2Basics "There is no one right way for an e-marketplace to charge for its services, but there are many wrong ways." The McKinsey Quarterly, 2001 Number 1 Policy relevance: E-marketplaces are relatively new. A full consideration of the possibilities should help companies - and …

  • Commission opens infringement procedures on local loop unbundling

    News | Brexit 25-03-2002

    As part of its efforts to push for more competition in broadband access, the Commission has opened infringement proceedings against 5 countries in relation to the Regulation on the unbundling of the local loop.

  • The future of fiber

    Opinion | Brexit 20-03-2002

    The future of fiber "The capital markets may be skeptical, but physics is on the side of optical technology, explains Corning Optical Communications president Wendell Weeks." The McKinsey Quarterly, 2002 Number 2 Policy relevance: This article helps to get a better feel for the …

  • The e-tailer’s secret weapon

    Opinion | Brexit 19-03-2002

    The e-tailer's secret weapon "General retailers use their expertise in a few core categories to attract customers, but over the Web they must offer more. Enter the on-line category manager." The McKinsey Quarterly, 2002 Number 2 Policy relevance: The on-line market is still fairly …

  • Media mergers: The wave rolls on

    Opinion | Brexit 12-03-2002

    Media mergers: The wave rolls on "In the absence of practical organic growth prospects, media industry executives still have the urge to merge." The McKinsey Quarterly, 2002 Number 2 web exclusive Policy relevance: The Commission's DG Internal Market actions in the media area concern …

  • Commission launches consultation on trust issues for B2B e-marketplaces

    News | Brexit 06-03-2002

    Following the identification of the need to promote fair trade in B2B e-commerce, the Commission has launched a consultation on trust issues for business-to-business e-marketplaces.