About: alternate dispute resolution

Health 13-03-2013

Parliament agrees rules to settle consumer disputes out-of-court

The European Parliament has approved out-of-court systems for dealing with consumer complaints, in a drive to save some €22.5 billion by reducing the number of lengthy court actions.
Health 12-12-2012

Lawmakers back out-of-court scheme for unhappy online shoppers

EU lawmakers have agreed on two new systems for settling disputes between shoppers and traders over goods and services sold online or across EU borders.
Health 19-01-2011

EU mulls out-of-court consumer dispute system

The European Commission is considering introducing an EU-wide alternative dispute resolution (ADR) system to prevent consumers from having to go to court to settle disputes with companies. But consumer groups warned the move must not detract attention from plans to introduce judicial collective redress.  
04-07-2001

EP tackles out-of-court settlement of consumer disputes

EP adopts resolution on out-of-court settlement of consumer disputes calling on the Commission to ensure better co-ordination of all involved parties as well as a better flow of information in the European Extra-Judicial Network (EEJ-NET).
02-02-2001

Europe get complaints network for financial services

Pan-European complaints network aimed at improving consumer confidence launched by Commission