About: consumer policy

Economy & Jobs 21-06-2021

A fairer playing field for businesses and consumers

The EU's new VAT regime will create rules fit for the digital age and benefit businesses and consumers, writes Gerassimos Thomas.
Circular economy 29-01-2021

‘Greenwashing’ is rampant in online stores, consumer authorities find

Many of the "green" claims on companies' websites are exaggerated, false and potentially illegal, according to a study of online shops and traders by the European Union and national consumer protection authorities.
Circular economy 16-11-2020

EU Commission aims to tackle greenwashing in new consumer agenda

Avoiding greenwashing and providing customers with more information about the sustainability of products is a key part of the Commission’s new consumer agenda, launched on Friday (13 November).
Technology 25-07-2017

Google, Facebook and Twitter face fines as EU grows ‘impatient’ with lax consumer rules

Google, Facebook and Twitter could face fines if they do not change their user conditions to meet the European Commission's demands.
Agrifood 21-04-2016

Potocnik: Farmers and consumers ‘equally responsible’ for agricultural transformation

Every food producer should help make agriculture sustainable, Janez Potočnik told EURACTIV.com.

Better lawmaking? Only if it is in the people’s interest

It is in the public interest to have a well-functioning legislative and regulatory body that is appropriate for the context. However, it raises many questions about the objectives being pursued, writes Reine-Claude Mader.
Energy 26-05-2015

Delivering real markets for real consumers in the Energy Union

Consumers will not be ready to take advantage of the redesign of the EU’s electricity market without strong political direction, writes Simon Skillings.
Euro & Finance 21-04-2015

Consumers lukewarm on cross-border finance, insurance

SPECIAL REPORT / A key problem facing policymakers and industry analysts looking to the provision of cross-border services in finance is the level of consumer demand.
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Health 06-05-2013

EU to impose bigger fines for food fraud after horsemeat scandal

In the wake of the horse meat scandal, the European Commission unveiled plans on Monday to impose bigger fines on food producers who commit fraud. The proposal comes after horse DNA was found in up to 5% of EU products labelled as beef, after the Commission carried out food tests across the continent.
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Health 13-03-2013

Parliament agrees rules to settle consumer disputes out-of-court

The European Parliament has approved out-of-court systems for dealing with consumer complaints, in a drive to save some €22.5 billion by reducing the number of lengthy court actions.
Health 27-06-2011

SMEs balk at new Consumer Rights Directive

Consumer groups are broadly satisfied with new consumer rights legislation in Europe, but SMEs fear the law will increase administrative burdens on small traders. Governments have two years to implement the EU's new Consumer Rights Directive after years of negotiations concluded with its passing into law last week by the European Parliament.  
Health 20-06-2011

Parliament set to pass new consumer rights bill into law

Consumers and businesses alike should reap the benefits of new consumer rights legislation in Europe, with years of negotiations set to conclude with the approval by the European Parliament on Thursday (23 June) of the EU's Consumer Rights Directive.  
Health 08-06-2011

Brussels secures consumer rights breakthrough

Representatives of all three EU institutions have reached a provisional agreement on the bloc's Consumer Rights Directive after hours of negotiations, paving the way for the draft legislation to be voted into law later this month. 
Health 14-04-2011

The battle for EU consumer rights

The EU's new Consumer Rights Directive is designed to drag consumer rights legislation into the 21st Century by creating legal certainty for businesses and better protecting online shoppers in particular. But EU policymakers are currently at loggerheads over the scope of the draft law. 
Health 02-02-2011

Parliament battles over consumer rights

An updated version of the EU's Consumer Rights Directive was approved by the European Parliament's internal market committee yesterday (1 February). But socialist MEPs rejected the text and accused their centre-right colleagues of "selling off" the rights of European consumers, suggesting that further battles lie ahead before the legislation becomes law.  
Health 26-01-2011

Online sales divides MEPs ahead of consumer rights vote

Consumer groups have warned of missed opportunities in the EU's draft Consumer Rights Directive ahead of a crucial vote on the legislation in the European Parliament next week (1 February), which sees MEPs split over its direction.  
Health 19-01-2011

EU mulls out-of-court consumer dispute system

The European Commission is considering introducing an EU-wide alternative dispute resolution (ADR) system to prevent consumers from having to go to court to settle disputes with companies. But consumer groups warned the move must not detract attention from plans to introduce judicial collective redress.  
Health 13-01-2011

BEUC: EU ‘lacks clear vision’ on consumer rights

Brussels lacks a "clear vision or strategy" on consumer rights legislation, Ursula Pachl, deputy director-general of European consumer group BEUC, told EURACTIV in an interview. 
Health 13-01-2011

EU lacks ‘clear vision’ on consumer rights

Brussels lacks a "clear vision or strategy" on consumer rights legislation, Ursula Pachl, deputy director-general of European consumer group BEUC, told EURACTIV in an interview. 
Health 13-12-2010

Belgian Presidency paves way for consumer rights deal

Ministers meeting at an EU Competitiveness Council last week backed compromise proposals tabled by the Belgian EU Presidency aimed at drawing up "common consumer rights" across the European Union and bringing together existing EU legislation into a single Consumer Rights Directive.
Health 22-09-2010

Reding ditches plans for US-style consumer lawsuits

Consumer groups have expressed dismay following Justice Commissioner Viviane Reding's announcement that plans for an EU "collective redress" system are now off the agenda.

Advertising and Consumer Rights

Traditionally, EU laws on advertising applied to print and broadcast media, but as adverts increasingly migrate to an unregulated online world, lawmakers and consumer groups are exploring ways to ensure that digital marketing does not infringe consumer rights.
EU Priorities 2020 06-11-2009

E-commerce key to completing internal market, says Kuneva

Barriers to shopping online across borders must be eliminated if the EU's internal market is to be completed, Consumer Affairs Commissioner Meglena Kuneva said yesterday (5 November), presenting her vision for the future European consumer policy.
Technology 26-10-2009

EU vows to break down digital borders

The flow of digital content is hampered by national borders and their laws, an EU report published last week shows, leading the European Commission to argue that better rules on consumer access and copyright are needed.