About: Passenger rights

Aviation 05-03-2021

Auditors to probe potential abuse of air passenger rights during pandemic

The European Court of Auditors (ECA), which monitors European Union spending and management, announced Wednesday (3 March) that it is launching an audit to assess whether the European Commission took sufficient steps to ensure air passenger rights were upheld during the COVID-19 pandemic.
Railways 03-07-2020

Austria’s trains take over short-haul flight route

Austrian Airlines will cease operating its Vienna-Salzburg route, the flag-carrier announced on Thursday (2 July). Instead, the service will be replaced by more direct trains, in an effort to honour the terms of the government's recent bailout deal.
Transport 03-07-2020

EU hits 10 countries with ‘voucher-gate’ legal action

The European Commission announced on Thursday (2 July) that it would launch an infringement procedure against ten EU member states that are in breach of the bloc’s passenger rights rules. Greece and Italy were hit with legal action twice.
Aviation 29-04-2020

Twelve countries demand passenger rights suspension

Twelve countries have asked the European Commission to suspend the law requiring airlines to offer passengers a full refund for cancelled flights, championing the idea of time-limited vouchers as an alternative.
Transport 18-03-2020

EU moves to shore up passenger rights as virus plays havoc

The European Commission clarified on Wednesday (18 March) how the bloc’s passenger rights codex should work, in an attempt to alleviate the concerns of thousands of travellers and companies affected by the coronavirus outbreak.
Aviation 13-05-2019

Eight EU airports among world’s ten worst

Eight of the world’s ten worst airports are located in the EU, according to a new survey released by a leading passenger rights group last week. Only three of the top ten airports are in EU countries.
Aviation 17-04-2018

Airlines must compensate for wildcat strike delays, says EU court

Airlines have to pay compensation to passengers for delays caused by wildcat strikes that result from management decisions, the European Union's top court said on Tuesday (17 April).
Transport 24-10-2017

EU auditors to examine passenger rights

The European Court of Auditors said on Tuesday (24 October) it would look into how passenger rights are implemented in the EU to examine whether EU regulation has provided effective protection of those rights, in light of discovered grey areas and legal gaps.
Aviation 19-09-2017

Commission insists Ryanair should respect EU reimbursement rules

Ryanair said yesterday (18 September) a mass cancellation of flights was set to cost the Irish no-frills airline €25 million, as it bowed to customer anger by publishing a full list of journeys axed.
Transport 10-12-2015

EU lawmakers back air passenger data deal

EU lawmakers on Thursday (10 December) backed plans to track airline passenger names as part of efforts to prevent a repeat of the Paris attacks, some of whose perpetrators travelled freely across Europe before the carnage.
The passenger name record (PNR) law would collect data from flight passengers entering and leaving the EU

Passenger name record law passes first hurdle in Parliament

The European Parliament's Civil Liberties and Justice Committee approved the first EU passenger name record (PNR) bill today (15 July), two years after that same committee rejected an earlier draft of the data sharing law for flight passenger information.
Transport 30-04-2015

Brussels considers withdrawing draft EU law on air travellers’ rights

The European Commission is considering "all possible options" regarding a stalled proposal to bolster the rights of stranded air passengers, which could ultimately lead to the withdrawal of the package, officials say.
German Internal Affairs Minister Thomas de Maizière. May 2014 [NEXT Berlin/Flickr]

Berlin calls for EU-wide retention of PNR flight data

The German government is calling for EU-wide retention of flight passenger data to combat the risk of terror caused by returning Jihadists, sparking opposition in the European Parliament against what critics call a “pointless hasty decision”. EURACTIV Germany reports.
Transport 06-02-2014

Parliament beefs up rights of stranded air travellers

The European Parliament has called for stricter rules to make it easier for stranded air passengers to claim compensation from their airlines.
Transport 18-12-2013

EU set for air passenger rights tug of war

With 37 votes in favour, three against and some 600 amendments tabled, the European Parliament transport committee finally put forward a compromise text yesterday (17 December) aimed at strengthening an EU regulation on air passenger rights, a sensitive political issue ahead of next year's European elections.
Transport 18-09-2013

Parliament floats more compensation for delayed air passengers

Air passengers should be entitled to financial compensation after three hours of delay on intra-European flights, the transport committee of the European Parliament said in a debate yesterday (17 September).
Digital & Media 24-04-2013

MEPs reject EU passenger data storage scheme

The European Parliament's civil liberties committee voted today (24 April) to reject a proposed EU system of storing the private data of airline passengers along the lines of an equivalent US scheme.
Transport 14-03-2013

Commission moves to limit claims under aviation bill of rights

Stranded airline passengers should not be able to claim for more than three nights of accommodation under European Commission proposals that would protect airlines from potentially huge compensation bills.
Health 23-10-2012

Court backs passengers in airline compensation case

The European Court of Justice has rejected attempts by airlines - including Lufthansa and British Airways - to avoid paying compensation for delayed flights, making it harder for carriers to side-step payments in future.
Transport 04-09-2012

Pilots say cost-cutting may put passengers at risk

Airlines' efforts to lighten their aircraft by taking on less fuel could be putting passengers at risk, European pilots and labour organisations say following several incidents where flight crews made emergency landings because of low fuel reserves.

EU rubber-stamps airline passenger data transfers to the US

European Union lawmakers approved an agreement on Thursday (19 April) allowing US authorities to obtain and store data on passengers flying to the United States from Europe, ending years of resistance to a deal on handing over such information.
Transport 29-03-2012

Parliament votes to boost airline travellers’ rights, privacy

The European Parliament voted today (29 March) over the objections of the airline industry to strengthen rights of passengers who face flight cancellations or other travel interruptions.
Transport 28-03-2012

MEPs give green light to passenger data deal with the US

The European Parliament's Committee on Civil Liberties has given the green light to a controversial data transfer deal with the United States, the so-called passenger name register (PNR) agreement.
Transport 23-11-2011

Pressure grows to revamp air passenger rights

Airlines are pressing the European Commission to revamp the 6-year-old rules on passenger rights that guarantee compensation for flight cancellations and delays that typically soar during the chaotic winter travel season.